ELEMENTS BY LAND accepts returns on items within 15 days of purchase. If the item was purchased beyond 15 days, unfortunately a refund or exchange cannot be offered.

To be eligible for a return, the item must be unused and in the same condition that it was received.

Once the return is received and inspected, ELEMENTS BY LAND will send an email to notify that the returned item has been received. Included in the email is the approval or rejection of the refund request.

If the refund is approved, ELEMENTS BY LAND will process the refund and a credit will automatically be applied to the credit card or original method of payment, as soon as possible, depending on the bank.

ELEMENTS BY LAND will replace items if only they are damaged or defective upon customer receipt.

For orders outside of the U.S., shipping costs for returning any items are the responsibility of the buyer. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund.

Depending on the location of where the exchanged item is shipping, the time it may take may vary.

Please contact with your issue in the subject line if there are additional questions on any of the above.